Guest Services Representative (Concierge)

Guest Services Representative (Concierge)Guest Services Representative (Concierge)Charleston, South CarolinaThe Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.Entity: Medical University Hospital Authority (MUHA)Worker Type: EmployeeWorker Sub-Type: RegularCost Center: CC CHS - Guest ServicesPay Rate Type: HourlyPay Grade: Health-19Scheduled Weekly Hours: 40Work Shift: Day (United States of America)Job Description: Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas. Professionally greets visitors and patients upon arrival.

Ascertains patients' and or visitors' needs and directs them accordingly. Meet key performance metrics for area and demonstrate compliance with policies and process. Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes. Performs other duties as assigned.Additional Job Description: Education: High School Degree or Equivalent Work Experience: 0-6months.Physical Requirements:Mobility & PostureStanding: ContinuousSitting: ContinuousWalking: ContinuousClimbing stairs: InfrequentWorking indoors: ContinuousWorking outdoors (temperature extremes): InfrequentWorking from elevated areas: FrequentWorking in confined/cramped spaces: FrequentKneeling: InfrequentBending at the waist: ContinuousTwisting at the waist: FrequentSquatting: FrequentManual Dexterity & StrengthPinching operations: FrequentGross motor use (fingers/hands): ContinuousFirm grasping (fingers/hands): ContinuousFine manipulation (fingers/hands): ContinuousReaching overhead: FrequentReaching in all directions: ContinuousRepetitive motion (hands/wrists/elbows/shoulders): ContinuousFull use of both legs: ContinuousBalance & coordination (lower extremities): FrequentLift/carry 50 lbs. unassisted: InfrequentLift/lower 50 lbs. from floor to 36": InfrequentLift/lower 25 lbs.

overhead: InfrequentExert up to 50 lbs. of force: FrequentExamples:Transfer 100 lb. non-ambulatory patient = 50 lbs. forcePush 400 lb. patient in wheelchair on carpet = 20 lbs. forcePush patient stretcher one-handed = 25 lbs.

forceVision & SensoryMaintain corrected vision 20/40 (one or both eyes): ContinuousRecognize objects (near/far): ContinuousColor discrimination: ContinuousDepth perception: ContinuousPeripheral vision: ContinuousHearing acuity (with correction): ContinuousTactile sensory function: ContinuousGross motor with fine motor coordination: ContinuousOlfactory (smell) function: ContinuousRespirator use qualification: ContinuousWork Environment & ConditionsEffective stress management: ContinuousRotating shifts: FrequentOvertime as required: FrequentLatex-safe environment: ContinuousIf you like working with energetic enthusiastic individuals, you will enjoy your career with us!The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.