Guest Services Coordinator
Job Title: Remote Guest Services Coordinator
Hourly Pay: $17 - $23/hour
We’re looking for a service‑minded Remote Guest Services Coordinator to ensure guests enjoy a smooth and memorable experience from arrival to departure. You’ll handle reservations, assist with special requests, coordinate guest activities, and act as a liaison between departments to meet every need. If you thrive in hospitality and love delivering exceptional service, we want to hear from you.
Job Responsibilities
- Welcome guests and assist with check‑ins, check‑outs, and service requests.
- Coordinate guest activities and make reservations for dining, tours, and local attractions.
- Provide information on hotel amenities and area highlights.
- Address guest inquiries and resolve concerns quickly and professionally.
- Collaborate with departments such as housekeeping and concierge to fulfill requests.
- Maintain accurate guest records and preferences to deliver personalized service.
- Organize special experiences such as VIP treatments and celebrations.
- Manage guest amenities and ensure all requests are handled efficiently.
- Keep shared digital spaces and communication organized and up‑to‑date.
Qualifications
- High school diploma or equivalent required; degree in Hospitality or related field preferred.
- 13 years of experience in customer service or hospitality.
- Excellent communication, multitasking, and organizational skills.
- Calm under pressure with a proactive, guest‑first approach.
- Proficiency in hotel management systems and reservation software.
- Positive, professional demeanor and a collaborative spirit.
- Familiarity with local attractions is a plus.
Benefits
- Competitive pay: $17 - $23/hour.
- Health, dental, and vision insurance.
- Paid time off and sick leave.
- Employee discounts on services and stays.
- Career development and advancement opportunities.