Guest Services ConciergeThe Guest Services Concierge provides personalized services to guests and patients following guidelines, policies, and procedures.Our core values are:We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.Essential functions of the role include:Greeting patients, families, and visitors in a friendly professional manner.Answering questions and listing local amenities including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies.Identifying and reporting visitors, guests, and patients needs. Resolving customer issues or escalating to supervisor, as required.Providing escorts for patients and visitors to hard-to-find hospital areas. Referring patients and visitors to services that address their needs and concerns.Maintaining standards of customer service excellence.Maintaining current information and materials regarding facilities, services, and local restaurants and attractions.Cleaning and reporting the status of assigned equipment.
Maintaining cleanliness of the lobby and surrounding areas.Key success factors include:Knowledge of methods and benefits for providing customer service.Good verbal communication and non-verbal effective listening skills.Skilled in the use of computers and related software applications.Ability to establish and maintain effective working relationships.Ability to focus on crucial patient and guest details.Ability to diffuse anger, collect information, and resolve complaints.Qualifications:Education: H.S. Diploma/GED EquivalentExperience: Less than 1 Year of Experience