Guest Service Representative

Guest Service RepresentativeLocated in the heart of San Francisco where Nob Hill meets Union Square and the Theater District, Hotel Emblem is a distinctive boutique hotel inspired by the city's Beat Generation and creative spirit. The 96-room property features eclectic accommodations, a book-filled Writer's Alcove, Obscenity Bar & Lounge, Bluestone Lane Coffee Shop, and unique programming including live jazz, poetry events, and literary experiences. With its bold design, intimate atmosphere, and central downtown location, Hotel Emblem offers guests an experience that celebrates self-expression, creativity, and the unexpected.The RoleAs a Guest Service Representative, you'll be one of the first faces our guests see and an important part of their overall hotel experience. You'll create a warm welcome, help guests throughout their stay, and keep front desk operations running smoothly with professionalism, accuracy, and genuine hospitality. You will:Welcome arriving guests and provide a friendly, efficient check-in experienceProcess guest departures, close accounts, and ensure charges are accurateHandle cash, credit transactions, receipts, and guest accounts according to hotel proceduresAnswer guest questions and provide knowledgeable recommendations about the hotel and surrounding areaAccept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel informationUse suggestive selling techniques to create value and identify opportunities to enhance the guest experienceStay informed about hotel amenities, in-house activities, and local events so you can confidently assist guestsAnswer incoming calls, assist with outgoing calls, and manage wake-up call requestsReceive, sort, and distribute guest mail, messages, and other communicationsMaintain accurate front desk logs and communication tools to keep the team informedCommunicate effectively with guests and fellow team members across departmentsAssist other hotel teams as needed to support the overall guest experienceMaintain a professional, positive, and courteous presence throughout every guest interactionWhat Success Looks LikeSuccess means guests feel welcomed, cared for, and confident that they're in good hands. You'll keep the front desk organized and running efficiently while handling each interaction with warmth and professionalism. You'll be someone guests can rely on for answers, solutions, and a great first impression—and someone your team can count on to follow through.What We're Looking For1+ year of customer service or related experience preferredPrevious hotel front desk experience is a plus, but not requiredGenuine passion for creating memorable guest experiencesStrong verbal and written communication skillsFriendly, professional, and confident when interacting with guestsStrong attention to detail and accuracyAbility to prioritize, stay organized, and make good judgments in a fast-paced environmentComfortable handling cash, credit transactions, and basic accounting proceduresBasic computer, typing, and cash register skillsDependable and willing to support the team wherever neededAbility to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.Ability to work a flexible schedule, including weekends, evenings, and holidaysWhat We OfferMedical, Dental & Vision Insurance401(k)Vacation & Sick LeaveTeam Member Travel Program: Hotel & Dining discountsOpportunities to connect, give back, and build community through team events & volunteering.Position DetailsHourly Rate Range: $29.00 - $31.00Part-Time