Guest Service Manager

Guest Service ManagerThe TownePlace Suites Fort Myers Estero, managed by Essex Hotel Management, is currently seeking a Guest Service Manager. Previous Marriott experience highly preferred but willing to consider driven candidates with a strong background and track record of employment.The Guest Service Manager is responsible for supervising the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficiently.Responsibilities:Manage the front desk operations, ensuring that all guests receive a warm welcome and excellent serviceSupervise the front desk staff, managing schedules, and ensuring that all administrative tasks are completed accurately and efficientlyRespond to guest inquiries and complaints in a timely and professional mannerMaintain accurate records of guest information and reservationsEnsure that the front desk area is clean, organized, and well-stocked with suppliesTrain new front desk staff members and provide ongoing training and support to existing staffCollaborate with other departments to ensure that guest needs are met and that all operations run smoothlyManage the budget for the front desk operations, ensuring that expenses are kept within budgetary constraintsWhat are we looking for?For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:Dedicated to finding solutions that workResponsive to our partners, our team members, and our guestsIntegrity defines everything we do by taking ownership of our actions and holding ourselves accountableValue-Oriented - we value diversity, relationships, and performanceEngaged - we care about the work we do and the people we work withNimble - we strive to be flexible and innovativeEssex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.Requirements:High school diploma or equivalent; bachelor's degree in hospitality management or related field preferred3+ years of experience in a front desk management roleExcellent communication and customer service skillsStrong organizational and time management skillsAbility to work well under pressure and handle multiple tasks simultaneouslyProficiency in Microsoft Office and hotel management softwareAbility to work a flexible schedule, including evenings, weekends, and holidays