Guest Service Agent

Guest Service AgentGuest Service Agents (Front Desk) act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.ResponsibilitiesGuest Service Agent responsibilities include, but are not limited to:Greet and welcome guests in a friendly and professional mannerCheck guests in and out efficientlyHandle guest inquiries and provide accurate information about the hotel facilities and servicesAssist guests with reservations and booking arrangementsManage phone calls and reservations effectivelyProcess payments and maintain guest accountsHandle guest complaints and resolve issues promptlyOther duties as assignedQualificationsWhat are we looking for?Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidaysMust be able to work mixed shifts between the hours of 9am and 9pm. This position may be required to work shifts at a sister location, Sunset Vistas Beachfront Suites as well.Passion for providing exceptional service to guests and team membersResponsibility, reliability, and honestyTeamwork and collaborationMust be able to communicate clearly and professionally with guests, coworkers and supervisorsBenefitsQualifying team members may enjoy the following benefits:Medical and Dental insuranceSupplemental insurance plans (ex. Vision, Life, etc…)Paid Time Off401(k) retirement plan with company matchBereavement LeaveJury Duty PayEmployee Assistance ProgramDavid L. Brittain Scholarship ProgramResort Accommodations DiscountAnd more!Why Choose Us?WE ARE MORE THAN JUST A WORKPLACE…We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida's hospitality industry and become part of a legacy of excellence.As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.