GUEST SERVICE AGENT

Front Desk AgentThis position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.Job SpecificationsMinimum Qualifications:Minimum one year Front Desk experience at a comparable quality property preferredGeneral knowledge of hotel departments preferredExcellent communication skills – oral and writtenExcellent guest service skillsAbility to stand for an eight hour shiftAbility to work a flexible schedule to include weekends and holidaysJob DutiesWelcomes and registers guests in an outstandingly friendly, professional, efficient mannerWhenever possible assigns rooms which satisfy all special requestsObtains necessary credit and payment information from guestsProvides traveler check cashing and foreign currency conversion for Hotel guestsCoordinates with other Hotel departments to satisfy guest requestsProvides detailed information about Hotel facilities and operating hoursNotifies Housekeeping of all special requests, late checkouts, room changes and day use roomsPosts charges received by Front Desk from Hotel outletsAdheres completely to all Grand Service standardsSells rooms in accordance with Front Desk sales strategiesReceives and transmits guest messagesPerforms check-out and cash handling activities in accordance with all Hotel cashiering and credit policiesDistributes and coordinates completion of survey cards during guest check-outAssists guests with kiosks computers for guest check-in & check-outCoordinates room changes for guestsIssues and provides access and close out for guest safe deposit boxesAnswers telephone calls and guest inquiries in a friendly, professional mannerReads and initials all entries in Front Desk Logbook and all information on Front Desk Bulletin BoardReads Group Profiles and Banquet Event information on a daily basisMaintains the cleanliness and excellent condition of equipment and work areaOther duties as assignedGeneralPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsWithin the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.