Guest Service AgentExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistanceSupport efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accuratelyProvide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiriesPromote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenueDelight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communicationsWhat It Takes to Make the StayAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:A passion for spreading the light and warmth of Hospitality.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way.
Come for the job, stay for the career—and help us make every stay a little more magical. Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
Guest Service Agent Housekeeping in downey at Unknown Company
- Typical pay
- $30,160–$36,920
For context, most front desk agents earn between $30,160–$36,920 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.