Zocha Group is looking for talented hospitality professionals with restaurant experience to join our Guest Relations team in a remote role. You will assist guests via phone, text, and email, managing reservations for a range of top‑tier restaurants and hospitality venues.
The ideal candidate will be proactive, professional, and guest‑focused , with a warm yet polished communication style. Prior experience in restaurant environments is required, and familiarity with platforms like OpenTable, Resy, SevenRooms, or Tock is a strong plus.
Key Responsibilities
- Answer incoming calls professionally and efficiently
- Make and modify online reservations using industry platforms (e.g., OpenTable, SevenRooms, Resy, Tock)
- Respond to guest inquiries via phone, email, text, and online messaging
- Build and update guest CRM profiles to enhance personalization and service continuity
- Provide knowledgeable recommendations based on venue details, policies, and availability
- Communicate directly with venue management to coordinate guest requests and special accommodations
- Ensure accurate logging of guest interactions and follow company protocols
Qualifications & Skills
- Strong multitasking skills and ability to work efficiently in a fast‑paced environment
- Tech‑savvy with proficiency in reservation systems (OpenTable, Tripleseat, SevenRooms, Resy, Tock) and communication tools (such as Slack)
- Excellent written and verbal communication skills with a customer‑first approach
- Availability to work flexible hours, including evenings, weekends, and holidays as needed
This is a remote position with opportunities for growth. Evenings and weekend availability is required . If you have a passion for hospitality and guest relations, apply today with your resume highlighting relevant experience!
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