Guest Event Expert

The role
The Guest Relations Concierge owns our front-door relationship as the evening moves into late night: guest recognition, reservations, guest
lists, capacity, and hospitality. This is a hospitality role, not a security position.
What you’ll do
Manage guest arrival and late-night entry flow.
Recognize regulars, VIPs, reservation holders, and
invited guests.
Coordinate guest lists with management and Guest
Experience Coordinators.
Apply our written admission, dress, conduct, and capacity
standards fairly and consistently to every guest.
Build relationships while protecting the atmosphere of
the room.
What we’re looking for
Luxury hotel, concierge, nightlife, or guest-relations
experience strongly preferred.
Knowledge of Chicago hospitality and nightlife.
Strong memory for names and faces.
Confidence without arrogance; calm, professional
de-escalation.
Able to stand for a full shift at the entrance, with or without
reasonable accommodation.