Guest Care Specialist

Providing exceptional support for both internal and external customers, the part-time Guest Care Specialist will manage inquiries related to the Select Guest program, service concerns, and operational issues, ensuring complete guest satisfaction in a virtual environment. Key responsibilities Respond effectively to all inquiries, owning customer issues from start to finish Perform all operating functions of the telephone and computer systems to address inquiries via phone, email, and online claims Accurately document customer contacts, ensuring timely responses and striving for first contact resolution Required qualifications High School diploma required Proficiency in Microsoft products including Excel, Word, and Teams Ability to learn and work with department operating systems, including Oracle products Sound judgment with the ability to assess issues quickly for effective resolutions Proven leadership qualities, demonstrating professionalism and discretion