Guest Care Coordinator

Providing essential administrative support, the full-time Guest Care Coordinator will assist catering sales representatives by managing catering orders, responding to guest inquiries, and ensuring seamless communication with internal teams, all while working remotely. Key responsibilities Serve as the primary contact for coordinating follow-up actions with cafes and ezCater through various communication channels Manually place, confirm, modify, or cancel catering orders while monitoring and resolving order discrepancies Respond to guest care inquiries via email and phone, maintaining high standards of professionalism and guest satisfaction Required qualifications High school diploma or equivalent 1 year of inbound call or customer service experience preferred Advanced computer skills with the ability to navigate multiple programs simultaneously Proficient typing skills of 40+ words per minute with minimal errors Familiarity with Salesforce.com or similar CRM software