Job Details:
Job Title: Senior Change Manager - AI-Powered HR Service Delivery
Location: San Francisco, CA
Duration: 6 Months
Type: Full-Time, Contract
Description:
major retail/enterprise company is seeking a Senior Change Manager to own organizational change management (OCM) delivery end-to-end across the AI-Powered HR Service Delivery program. This enterprise initiative retires the legacy assistant and stands up Moveworks as the single, permissions-aware AI front door for employee support - launching in HR Service Delivery (HRSD) and IT Service Management (ITSM) and expanding enterprise-wide. The capability has two pillars: Enterprise AI Search ("Know" - cited, permission-aware answers over ServiceNow and other knowledge sources) and Agentic AI Automation ("Do / Assist" - governed task execution with human-in-the-loop approvals). Adoption strategy deliberately earns trust in "Know" before scaling "Do." This is a high-visibility, high-impact engagement reaching 80,000+ employees across HQ, stores, distribution centers, call centers, and remote roles, in multiple languages, with General Availability targeted for January 2027 on a compressed timeline.
Top 5-7 Skills:
Requirements for the role:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Job Title: Senior Change Manager - AI-Powered HR Service Delivery
Location: San Francisco, CA
Duration: 6 Months
Type: Full-Time, Contract
Description:
major retail/enterprise company is seeking a Senior Change Manager to own organizational change management (OCM) delivery end-to-end across the AI-Powered HR Service Delivery program. This enterprise initiative retires the legacy assistant and stands up Moveworks as the single, permissions-aware AI front door for employee support - launching in HR Service Delivery (HRSD) and IT Service Management (ITSM) and expanding enterprise-wide. The capability has two pillars: Enterprise AI Search ("Know" - cited, permission-aware answers over ServiceNow and other knowledge sources) and Agentic AI Automation ("Do / Assist" - governed task execution with human-in-the-loop approvals). Adoption strategy deliberately earns trust in "Know" before scaling "Do." This is a high-visibility, high-impact engagement reaching 80,000+ employees across HQ, stores, distribution centers, call centers, and remote roles, in multiple languages, with General Availability targeted for January 2027 on a compressed timeline.
Top 5-7 Skills:
- Organizational Change Management (OCM) strategy and execution (5+ years)
- Enterprise HR, IT service, or employee-experience technology implementations (3+ years)
- DKAR or equivalent structured change methodology
- Stakeholder impact assessments and change readiness
- Communications production (executive messaging, campaigns, leadership materials)
- Enablement curriculum and training content development
- Change champion network building and adoption reinforcement
Requirements for the role:
- 5+ years of change management experience, with a minimum of 3 years supporting enterprise HR, IT service, or employee-experience technology implementations
- Demonstrated track record driving adoption of a net-new AI, self-service, or conversational tool across a large, multi-site workforce - including deskless/non-desk populations (store, DC, call center) where standard levers such as manager enforcement and LMS assignment are weak
- record of creative, low-friction adoption solutions - inventing resourceful ways to reach and activate distributed, multilingual audiences and to build trust in automation that acts on a user's behalf
- Proven ability to own change strategy from scratch AND execute it end-to-end - no reliance on separate instructional-design or communications resources
- HRSD / ITSM / conversational-AI platform fluency - ServiceNow, Moveworks, Aisera, or comparable - sufficient to engage users on platform concepts from week one without technical onboarding
- Strong proficiency applying ADKAR or equivalent structured change methodology within condensed golive timelines and high stakeholder expectations
- Proven ability to manage concurrent workloads under a fixed deadline - sequencing communications to prevent audience fatigue and message conflicts across phased waves
- Strong executive communication skills - comfortable drafting on behalf of senior HR and technology leadership for enterprise-wide distribution
- Bachelor's degree in Business, Human Resources, Communications, Information Technology, or related field
- Bachelor's degree in Business, Human Resources, Communications, Information Technology, or related field
- 5+ years of change management experience (minimum 3 years in enterprise HR/IT/employee experience implementations)
- Or equivalent combination of education, experience, and training
- Direct, hands-on Moveworks (or Aisera) implementation experience
- Change management certification - Prosci ADKAR, ACMP, or equivalent
- HR domain experience - familiarity with HR Service Delivery, HR operations, or the employee support lifecycle
- Background in retail, consumer goods, or large multi-brand enterprises
- Experience with Salesforce Marketing Cloud (or similar) and SharePoint
- Experience with multilingual / global rollout and localizing change and enablement content
- Experience coordinating OCM with system integrators and vendor-delivered content
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.