Affirm is seeking a Group Product Manager to lead the Agent Experience pod, guiding tools, workflows, and AI-powered capabilities that help agents support millions of customers with speed and care. This player-coach role will manage a small team across a broad domain and dive into high-leverage problems as AI transforms servicing.
You will partner with Operations, Engineering, Design, and Legal to align priorities, drive a roadmap, and measure impact on customer experience and efficiency.
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