Detail-oriented and data-driven, the full-time Group Policy Services Representative will support accurate group premium processing and policy administration remotely while delivering customer-focused service and resolving inquiries in a fast-paced environment. Key responsibilities Process group premium transactions accurately and timely to ensure policies remain in good standing Research and resolve inquiries related to premiums, billing, and policies while maintaining confidentiality Analyze data and reports to identify discrepancies and collaborate with teammates to resolve complex issues Required qualifications Strong attention to detail with the ability to work accurately in a high-volume environment Proven aptitude for working with numbers, reports, and data analysis Proficiency in Excel and willingness to learn internal systems and tools Ability to research, problem-solve, and make sound decisions within guidelines Customer-focused mindset with a commitment to service excellence