Group Benefits Account Manager

Location & Remote Status

Candidates must be based in Virginia or North Carolina. No relocation assistance available.

This is a fully remote position with minimal travel.

Main Duties & Responsibilities

• Serve as the primary liaison for mid‑to‑large employer group clients, ensuring smooth delivery of employee benefits programs including medical, dental, vision, disability, life, and voluntary products.
• Manage day‑to‑day account servicing needs such as renewals, policy changes, eligibility updates, and compliance‑related documentation.
• Partner closely with clients’ HR and leadership teams to design benefits strategies that align with workforce needs, budget considerations, and long‑term retention goals.
• Oversee implementation of new benefit plans, ensuring a seamless onboarding process for both employers and employees.
• Conduct regular client reviews to assess plan performance, utilization trends, and satisfaction, recommending adjustments when needed.
• Collaborate with carriers to negotiate renewals, resolve escalated claims issues, and secure competitive pricing and plan designs.
• Deliver proactive communication and educational support to clients and their employees, including benefit presentations, enrollment support, and employee‑facing materials.
• Stay current on state and federal regulatory changes impacting group benefits and ensure clients remain compliant with ACA, ERISA, COBRA, and other applicable requirements.

Skills & Requirements

• 2+ years of experience managing group health and ancillary benefit programs, ideally in an agency or brokerage environment.
• Current Life & Health license in NC or VA is required.
• Strong knowledge of medical, dental, vision, life, disability, and supplemental benefit offerings.
• Skilled at navigating carrier relationships, renewals, and claims resolution processes.
• Ability to interpret benefit plan documents and provide clear guidance to clients and employees.
• Excellent organizational skills with the ability to balance multiple client priorities simultaneously.
• Strong communication and presentation abilities, with experience leading benefit meetings and employee education sessions.
• Familiarity with regulatory guidelines (ACA, ERISA, COBRA, HIPAA) and best practices for maintaining compliance.
• Proficiency with benefits administration systems, spreadsheets, and client management tools.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• General Business and Sales

Industries

• Staffing and Recruiting
• Insurance
• Employee Benefit Funds