Greenway Kia Rivergate - Service Administrative Assistant

Greenway Kia Rivergate - Service Administrative AssistantGreenway Kia Rivergate is Hiring! We need a Service Administrative Assistant for our busy Service Department. The Administrative Assistant courteously and efficiently manages all service and repair transactions for our valued customers.

He or she receives and processes payments for services rendered, or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices.**We are looking for a full-time Service Administrative Assistant who enjoys working with the public and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees.Must be able to work Saturdays.Responsibilities:Receives and processes payments for products and servicesScanning repair orders, invoices, into the CDK document storage cabinetOperates the complete POS system and other required softwareAccepts responsibility and accountability for his or her money drawerKeeping today's business today using throughput thinking by keeping organized with processes set forth by the Service ManagerCoordinates questions and issues with the appropriate department personnelAddresses customer concerns and issues or escalates them as neededAssists the Service Department with customer follow up by calling customers inquiring about their current service visitHelps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.Ensures that all customer contact information is up-to-date and accuratePerforms other duties as assignedQualifications:High school diploma or GED requiredExcellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stressPoint-of-sale (cash register) and credit or debit card processing skillsPrevious retail and/or customer service experience, preferredStrong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environmentKnowledge of automotive servicing or repair highly desiredNeat, clean, and professional appearanceHelpful attitude and friendly demeanorStrong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environmentHighly trustworthy and security consciousBasic computer and Microsoft Office skills