As the first point of contact for customers, the full-time Graduate Program Associate will manage customer issues, conduct product walkthroughs, and provide resolutions while working remotely from the Philippines during the hours of 4:30 a.m. to 1:00 p.m. PHT. Key responsibilities Taking ownership of customer issues and ensuring resolution Conducting product walkthroughs and providing accurate feedback to customers Researching and troubleshooting to identify solutions for customer queries Required qualifications Current residency in the Philippines with full work authorization Strong analytical background with a minimum Math score of 2.00 (85% or higher) in the most recent Math exam Empathy, patience, and a problem-solving mindset Solid verbal, written, presentation, and interpersonal communication skills