Graduate Admissions Specialist

High Point University’s Graduate Admissions Specialist is a full-time, 40-hour-per-week role reporting to the Director of Graduate Admissions. Responsibilities include managing incoming and outgoing calls, overseeing the Slate inbox, and responding to Graduate Admissions email inquiries. The Specialist supports the admissions, application, and campus visit process while delivering an exceptional experience to prospective students and families. Additional duties include organizing team travel, managing and ordering inventory and supplies through UniMarket, providing interview day support, and assisting with social media promotion of High Point University’s graduate programs.QUALIFICATIONS:EducationBachelors DegreeExperience and TrainingCustomer service experience preferredAbility to perform calmly under stressful situationsKnowledge, Skills, Ability:Strong interpersonal skillsExcellent written and oral communication skillsOrganized with an attention to detailAbility to maintain confidentiality of informationSome knowledge of Word, Excel, Outlook, PowerPoint and Social Media PlatformsESSENTIAL FUNCTIONS :Answers incoming calls to the Office of Graduate Admissions at High Point UniversityMonitors and answers Graduate Admissions Slate inboxLearns the key functions of the graduate programs and admission processesAnswers key questions asked by callersGives all callers/emailers an extraordinary experience while communicating with HPUStrong partner with Graduate Admissions RecruitersCoverage and support for graduate campus visits and interview days as neededMaintains inventory of print materials and collateral.Some data entry supportSocial Media outreach in connection with programs and Assistant Director for Graduate Admissions Communications and MarketingPerforms other related duties as assignedACCOUNTABILITY:Contributes to the development and achievement of HPU’s graduate recruitment objectivesReports to the Director of Graduate Admissions and Marketing and works as part of the Graduate Admissions Recruitment team to effectively serve our customers and students.For more information regarding this position, please contact Bronwen Gainsford, Director of Graduate Admissions and Marketing at .
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