Global Vendor Ops Director - AI-Driven CX

Affirm is reinventing credit to make it more honest and friendly, offering customers flexible buy now, pay later options without hidden fees. We are seeking a senior leader to join the Global Operations team as Director, Vendor Strategy & Operations to lead our global BPO and vendor operations program.

This role owns customer operations vendor strategy, performance, and outcomes across our global servicing network, focusing on experience, compliance, resiliency, and cost-to-serve while