Global Tech Services Engineering SeniorBuild Your Career with AshleyJoin The #1 Furniture Company-Join The #1 Furniture BrandAshley Furniture Industries Inc. is the largest furniture manufacturer in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.Our IT team combines a skilled workforce, implements the most advanced equipment available, and incredible desire to support one of the most agile manufacturing and distribution operations in the industry!Ready to grow? You’ve come to the right place.
Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business. Apply today and find your home at Ashley!Title: Global Tech Services Engineering SeniorLocation: Onsite – Advance, NC or Tampa, FLWhat Will You Do?As a Global Tech Services Senior, you will serve as a technical expert individual contributor, directly executing and advancing our enterprise Global Tech Services management initiatives while collaborating with team members. This dynamic role requires deep technical expertise, focusing on implementing complex technical solutions and providing technical guidance to team members. You will work hands-on with complex systems, contributing significantly to code development, system architecture, and technical implementation while ensuring your work aligns with team objectives.Your hands-on responsibilities include developing PowerShell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms.
While coordinating with team members and stakeholders, you'll maintain a primary focus on technical execution, solution architecture, and complex problem-solving. The position emphasizes strong technical contributions, including code development, technical documentation, and direct execution of challenging projects.As a technical senior, you'll work extensively on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, macOS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both execute complex technical solutions and provide guidance to team members. This role emphasizes maintaining advanced technical proficiency while sharing knowledge and promoting technical excellence through hands-on examples.Primary Responsibilities:Contribute as a technical SME for MECM administrationExecute strategic initiatives for the engineering teamImplement continuous improvements for Global Tech ServicesCollaborate with vendors and stakeholdersTechnical ExecutionConfigure and maintain MECM infrastructure, including system upgrades and migrationsExecute comprehensive software deployment strategies through Software CenterDevelop application packaging, testing, and deployment processesImplement system security, compliance, and patch managementMonitor and optimize system health and performanceSupport a Microsoft Exchange environmentDevelop and maintain cross-platform imaging solutionsSoftware Deployment & Package ManagementDesign and execute software deployment packagesConfigure and optimize Software Center functionality and user experienceImplement packaging standards and quality control proceduresCreate and maintain Windows application packagingDevelop PowerShell automation scriptsExecute deployment configurations and schedulesImplement testing protocols and validation proceduresOperations & SecurityImplement security baselines and compliance standardsSupport disaster recovery and business continuity planningCreate and maintain system documentation and standard operating proceduresMonitor and report on system metrics and KPIsExecute device patching managementConfigure mobile device management solutionsTechnical Leadership Responsibilities:Microsoft Endpoint Configuration Manager (MECM/SCCM) enterprise administrationAdvanced Windows Server and Active Directory managementDevice Patching Management:Enterprise-wide patch deployment strategiesVulnerability assessment and remediationCompliance reporting and monitoringUpdate ring managementTesting and validation proceduresOperating System Image Development & Engineering:Windows OS platformsmacOS environmentsLinux distributionsAndroid tablet configurationsiOS device configurationsMobile Device Management (MDM) Solutions:Microsoft IntuneKanjiSOTI MobiControlApple Business ManagerSamsung KnoxMicrosoft Exchange Administration:Server configuration and maintenanceSecurity and compliance managementMail flow managementUser administrationHybrid deployment expertiseAdvanced Windows Application Packaging:Complex application packaging and testingAdvanced PowerShell script developmentCustom deployment solutionsApplication compatibility testingPackage troubleshooting and remediationWhat Do You Need?Bachelor's degree in Computer Science, Information Technology, or related field preferred5+ years of hands-on IT operations experienceStrong technical mentorship skills with proven experience guiding technical team membersKnowledge of IT infrastructure, security protocols, and best practicesExcellence in technical project execution and resource utilizationAdvanced analytical and problem-solving capabilitiesOutstanding communication and cross-functional collaboration skillsExperience with IT service delivery and ITIL frameworksDemonstrated ability to lead by technical example and serve as a subject matter expertTrack record of successful complex technical implementations and solutions deliveryAbility to travel domestically as neededFlexibility to work extended hours when requiredStrong commitment to ethics, integrity, and trustBenefits We OfferHealth, Dental, Vision, Employee Assistance ProgramPaid Vacation, Holidays, and Your Birthday offGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesAshley Wellness Centers (location-specific) and Medical TourismTelehealth401(k) and Profit SharingLife InsuranceOur Core ValuesHonesty & IntegrityPassion, Drive, DisciplineContinuous Improvement/Operational ExcellenceDirty FingernailGrowth FocusedAbout USTo learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility are an equal-opportunity employer and provide a drug-free working environment.
While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.