Global Tech Services - Tech IIIndependent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.Primary ResponsibilitiesManage IT ticketing system for hardware/software issuesSupport multi-platform environments (Windows, Apple, Linux)Configure and troubleshoot mobile devices and scannersInstall and maintain printer systems (Laser, Thermal, Check, Badge)Network cable installation and maintenanceSystem ManagementDesktop/laptop/tablet imaging and deploymentSoftware installation and configurationAsset and inventory trackingNetwork infrastructure supportVendor liaison and coordinationDocumentation & ProcessMaintain knowledge base documentationImplement process improvementsFollow escalation proceduresMonitor warranty periodsTrack IT assetsRequired QualificationsAssociate degree in Computer Science/Information Systems or equivalent experience3+ years endpoint technical support experienceCertificationsCompTIA A+CompTIA Network+ITIL FoundationMicrosoft 365 Certified: Endpoint Administrator AssociateApple Certified Support Professional (ACSP)Technical SkillsWindows/Mac OS troubleshootingNetwork infrastructure supportHardware diagnosticsMobile device managementPrinter system maintenanceProfessional SkillsStrong communication abilitiesProblem-solving expertiseTime managementDocumentation proficiencyCustomer service focusTeam collaborationAdditional RequirementsOccasional domestic travelFlexible schedule availabilityITIL process knowledgeContinuous improvement mindsetMulti-project management abilityThis position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.