FullStack is seeking a hands-on Delivery Manager to own enterprise application support and BAU enhancements for a global R&D IT organization. You will oversee a three-workstream model, manage escalation, and own client relationships, staffing, and financials across the US and Colombia, aligning with US Eastern hours.
You will drive SLA/KPI accountability, coordinate L1/L2 operations, and ensure seamless delivery while collaborating with internal L3 teams.
#J-18808-LjbffrGlobal Service Delivery Manager — SLA & Escalation Lead in raleigh at Unknown Company
This position is listed as full time and onsite.