Two Point Consulting is seeking a Senior Manager for Service Management to lead a global function from a ground‑up build. You will own the ServiceNow roadmap, shifting the firm from traditional SLAs to XLAs while partnering with internal teams and external vendors.
The role requires senior leadership in global service delivery, deep ITIL/SIAM expertise, and a data‑driven approach to improve reliability and user experience. Hybrid work is available in Chicago or NYC.
#J-18808-LjbffrGlobal Service Delivery Lead - ServiceNow & ITIL in chicago at Unknown Company
This position is listed as full time and hybrid.