Global Service Assurance Agent: Incident & Customer Liaison

AST SpaceMobile recruits a PSC Agent to manage incident intake and coordinate across the NOC and managed services teams. You will serve as the primary customer-facing interface, ensuring timely updates, accurate logging, and disciplined incident handling from launch through steady-state operations.

The role emphasizes clear communication, rigorous documentation, and audit-ready records to maintain customer trust and SLA adherence in a global satellite-to-mobile service environment.