- Own end-to-end accountability for a specific process domain and its design, including process boundaries, decision points, controls, and escalation paths across all processes and subprocesses.
- Define and maintain the end-to-end global process design, scope, and taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.
- Partner with business stakeholders to ensure business process designs effectively meet business objectives.
- Enforce process governance including stage gates, reconciliations, approval frameworks, and exception handling.
- Establish and lead process council reviews to evaluate process performance, communicate process health, and ensure process roadmaps are aligned with executive stakeholder expectations.
- Manage intake, prioritization, sequencing, and approval of underlying process changes, assessing enterprise impacts, risk, and control implications.
- Ensure governance for the end-to-end process aligns with enterprise initiative and process governance frameworks.
- Develop and maintain standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
- Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds in coordination with QTS data owners.
- Hold sign-off authority on system changes that impact the end-to-end process.
- Partner with systems and data teams to translate process standards into system requirements and embedded controls.
- Influence technology roadmaps to support business process design and support IT teams in technical delivery of any changes to the end-to-end process.
- Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.
- Define, maintain, and report process KPIs focused on end-to-end process cycle times and process effectiveness, quality, and compliance.
- Clearly link process KPIs to overall QTS enterprise objectives.
- Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities.
- Identify and remediate root causes affecting process health using data-driven decision making.
- Drive prioritized process improvements that strengthen cycle time, quality, employee experience, and profitability.
- Establish a mechanism for capturing and reporting value realization of process improvements.
- Support adoption of process standards through training guidance, communications, readiness criteria, and compliance reinforcement.
- Coordinate rollout of process changes with key functional stakeholders and enterprise change partners.
- Reinforce disciplined planning behaviors and adherence to enterprise standards.
Requirements
- Bachelor’s degree or equivalent experience
- 7-10+ years of experience in S&OP, supply chain, finance, operations, or enterprise planning, including experience leading cross-functional planning processes in complex organizations
- 5+ years in a process ownership, business transformation, or planning leadership role with demonstrated accountability for governance, standardization, controls, and KPI management
- Demonstrated success establishing governance, standards, controls, and KPIs in complex environments
- Strong influence skills in matrixed organizations without direct authority
- Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, and decision-grade reporting
- Experience supporting enterprise transformation, process redesign, ERP enablement, or planning system implementations
- Ability to present findings and recommendations to executive stakeholder audiences
- Familiarity with AI tools such as Microsoft CoPilot
Core Competencies
Demonstrates expertise in end-to-end process design, governance, and KPI management, with a strong focus on aligning process improvements with enterprise objectives. Proven ability to partner with cross-functional teams and influence stakeholders to drive successful business transformations.
Highest-signal resume keywords
- Process Ownership
- Governance Standards
- KPI Management
- Cross-Functional Planning
- Data-Driven Decision Making
ATS Optimization Keywords
Hard Skills
- Process Design
- Business Transformation
- Supply Chain Management
- Enterprise Planning
- KPI Definition
- Process Mapping
- Data Quality Management
- Change Management
- Process Improvement
- Analytics
Soft Skills
- Influence Skills
- Collaboration
- Communication
- Leadership
- Problem Solving
Industry Keywords
- S&OP
- Operations
- Finance
- Complex Organizations
- Process Redesign
Tools & Technologies
- ERP Systems
- AI Tools
- Microsoft CoPilot
- Data Analytics Tools
- Process Governance Frameworks