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Global Process Owner

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irving, tx • Posted 5 days ago
Onsite Contract Business and Financial Operations Occupations

The Global Process Owner (GPO) is accountable for the design, standardization, governance, and integrity of a critical cross-functional business process across QTS. This role defines the scope of the end-to-end process and ensures it is executed effectively, consistently, and with appropriate controls across the global enterprise. It is accountable for tracking the business value realization of improvements to the end-to-end process.

The GPO operates within the enterprise GPO operating model, partnering closely with the functional leaders who own the management systems, executive cadences, and outcomes of the underlying work and the GPO Leader (who governs enterprise‑wide process standards and consistency). This role ensures the process design, data, controls, and standards enable business outcomes, are decision‑grade and scalable.

What You Will Do : ( Job Responsibilities )

Process Ownership & Governance

Own end‑to‑end accountability for a specific process domain and its design, including process boundaries, decision points, controls, and escalation paths across all processes and subprocesses.

  • Define andmaintaintheend-to-endglobalprocessdesign,scopeandtaxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.Partner with business stakeholders to ensure business process designs effectively meet businessobjectives.

  • Enforce process governance including stage gates, reconciliations, approval frameworks, and exception handling.Establish and lead process council reviews toevaluate process performance,communicateprocess health and ensureprocess roadmaps are aligned with executive stakeholder expectations.

  • Manage intake, prioritization,sequencingand approvalofunderlyingprocess changes, assessing enterprise impacts, risk, and control implications.

  • Ensure governancefor the end-to-end processaligns with enterprise initiative and process governance frameworks.

Standards, Controls & Data Integrity

  • Develop andmaintainstandardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.

  • Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholdsin coordination with QTS data owners.

  • Hold sign-off authority on system changes thatimpacttheend-to-endprocess.Partner with systems and data teams to translate process standards into system requirements and embedded controls.Influence technology roadmapsto supportbusiness process designand support IT teams in technical delivery of any changesto theend-to-end process.

  • Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.

Performance Monitoring & Continuous Improvement

  • Define,maintainand reportprocess KPIs focused onend-to-end process cycle timesandprocesseffectiveness, quality andcompliance.Clearly link process KPIs tooverallQTSenterpriseobjectives.

  • Use analytics and process insights toidentifybottlenecks, control gaps, and improvement opportunities.Identify and remediate root causes affecting process health using data-driven decision making.

  • Drive prioritized process improvements that strengthencycle time, quality, employeeexperienceand profitability.Establish a mechanism for capturing and reporting value realization of process improvements.

Enablement & Adoption

  • Supportadoptionofprocessstandards through training guidance, communications, readiness criteria, and compliance reinforcement.

  • Coordinate rollout of process changes withkey functional stakeholdersand enterprise change partners.

  • Reinforce disciplined planning behaviors and adherence to enterprise standards.

Scope and Impact

  • Enterprise‑wideownershipand decision rightsforend-to-endprocessdesigns,standards, KPIsand controls

  • Regular interaction with senior functional leaders; drivesprocesscouncilforumsand escalations

  • Direct influence onprocess executionconsistency, data integrity, and quality

  • Measures thebusiness value of process improvements anddemonstratesclear linkage to overall QTSbusiness objectives

Initial Focus Area: Equipment Lifecycle

  • The Equipment Lifecycle Global Process Owner is accountable for the end-to-end process governing the planning, acquisition, deployment, operation, maintenance, and retirement of capital and long-lead data center equipment.This role’s scope includes:

  • Planning and forecasting

  • Sourcing and contracting

  • Receiving and staging

  • Deployment (build, installation, commissioning)

  • Operation and maintenance

  • Retirement and disposal

  • Governance of process handoffs, decision points, controls, roles and accountabilities across Supply Chain, Procurement, Development, Operations, Technology,Financeand other stakeholder groups

  • Ownership of process requirements related to master data, process controls, metrics,reportingand system integrationssupporting the equipment lifecycle process

What You Will Need to Be Successful : ( Required Qualifications , Education , Experience , Certifications )

  • Bachelor’s degree or equivalent experience

  • 7-10+years ofexperience inS&OP, supply chain, finance, operations, or enterprise planning, including experience leadingcross‑functionalplanning processes in complex organizations

  • 5+ years in a process ownership, business transformation, or planning leadership role withdemonstratedaccountability for governance, standardization, controls, and KPI management

  • Demonstrated successestablishinggovernance, standards, controls, and KPIs in complex environments

  • Strong influence skills in matrixed organizations without direct authority

  • Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, anddecision‑gradereporting

  • Experience supporting enterprise transformation, process redesign, ERP enablement, or planning system implementations

  • Ability to present findingsand recommendations to executive stakeholder audiences

  • Familiarity with AI tools such as Microsoft CoPilot

Nice to Have: ( Preferred Qualifications , Education, Experience, Certifications )

  • Lean Six Sigma Black Belt or Green Belt from an accredited organization

  • Working knowledge of business intelligence and process mining tools (Tableau,Celonis, etc.)

  • Experience running Kaizen/rapid improvement workshops

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

  • Roth and Traditional 401(k) matching contributions with immediate vesting

  • Every employee is bonus or commission eligible

  • Generous PTO, Paid Volunteer Days Plus Floating Holidays

  • Stock Purchase Plan (SPP)

  • 11 paid Holidays Annually/Holiday compensation when worked

  • Pet and Legal Insurance

  • Q-Rest Sabbatical Program

  • Q-Anniversary Service Award Program

  • Parental Leave for primary and secondary caregivers

  • Military Benefits Package

  • QTS Charitable Matching Gift Program

  • QTS Scholarship for Employee Dependents

  • QTS Crisis Fund

  • Wellness Program

  • Tuition Reimbursement Program

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