Greetings from Rootshell
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Global Process Analyst Role for one of our direct client.
Role: Global Process Analyst
Location: Dallas,TX
Duties: To draft/review operational policies relating to team/department, and apply best practices such as ITSM/ITIL concepts in the policies. To analyze and identify any gaps in operational processes.
Create process documentation/workflows, knowledge articles and self-service guidance for IT Services Collect and document of business requirements for project and process improvement/automation efforts Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels Conduct maturity assessments against the process activities to highlight areas of improvement or concerns Identify issues and risks Bring inconsistencies and problems to the attention of management Participate in the problem resolution Develop and maintain IT SharePoint, Confluence Atlassian for documentation and review.
Extract reports and provide a high-level analysis of data for review Maintain a complete understanding of and adheres to all IT policies and processes Documentation of process and work flows Development of clear and detailed process maps and business requirements
Skills:
Strong skills in Process Mapping and Business Process Reengineering Excellent development experience for custom plugin development using Java or Python Experience with deployment of plugins.
Experience of working in Agile teams.
Design and implement new features in confluence for Project efficiency tracking.
Hands-on experience with the majority of the Atlassian tools like JIRA, Confluence.
JIRA/Confluence administration knowledge will be added advantage Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows Experience facilitating workshops and focus groups Strong business/client engagement skills Experience developing business requirements Experience developing instructional and procedural documentation and presentations
Keywords:
Education:
BS Graduate from Compute Science Field is preferred At least 3+ experience as a Business Analyst, on large and complex projects Expert in Confluence, Atlassian, and SharePoint development and update.
High level of competence with MS Office and MS Visi0 ITIL/SIX Sigma Green Belt Mandatory Agile/PMP certifications is a preferred but not mandatory
Thanks & Regards,
HimaBindu
Rootshell inc