Managing complex and high-risk cases, the full-time remote Global Operations Specialist will enhance client experience, ensure compliance standards, and support operational consistency across global teams. Key responsibilities Manage escalated orders, high-risk verifications, and complex exception cases Serve as a point of contact for sensitive client and internal communications Conduct targeted quality reviews and support remediation planning Required qualifications 2-4+ years of experience in background screening or compliance-driven operations; Bachelor's degree preferred Strong analytical skills and sound professional judgment in complex or escalated cases Working knowledge of FCRA, verification processes, and quality controls Experience handling escalations and sensitive client communications PBSA Certification preferred