Global Operations Head Transportation Managed Services: 26-02854

Skills: Managed Services Leadership (advanced), Transportation/Logistics Operations (advanced), Program Governance (advanced), Executive Stakeholder Management (advanced), Supply Chain (intermediate), Operations Management (advanced)

Contract Type: W2 only

Duration: 12 Months Contract with possible extension

Location: Santa Clara, CA (Hybrid)

Pay Range:

Job Summary

This role provides senior-level leadership and governance for a large Transportation and Logistics Managed Services program supporting Google. The Global Operations Head will oversee overall program performance, transition, risk management, operational stability, and continuous improvement. This is a strategic leadership role focused on guiding Operations Managers and ensuring strong delivery across multiple workstreams rather than managing day-to-day operations.

Key Responsibilities

• Provide senior oversight and accountability for transportation and logistics service delivery.
• Oversee transition, mobilization, staffing, training, knowledge transfer, and operational readiness.
• Monitor KPIs, SLAs, risks, escalations, and overall program performance.
• Coordinate Operations, Logistics, Training/Continuous Improvement, and Technology teams.
• Drive continuous improvement, automation opportunities, scalability, and operational efficiency.

Must-Have Skills

• 12+ years of experience in operations, transportation, logistics, supply chain, or managed services.
• 5+ years of experience in Global Head, senior program, operations, or service delivery leadership.
• Proven experience managing large-scale transportation, logistics, outsourced, or managed-service programs.
• Strong experience with executive stakeholder management, KPIs, SLAs, governance, risk management, and performance improvement.

Industry Experience

• Experience in transportation, logistics, supply chain, 3PL, warehousing, managed services, or large-scale operational programs is strongly preferred.
• Experience managing multi-site or geographically distributed operations and leading transition/transformation initiatives is a plus.