Hoboken, New JerseyHybridFull Time$150k - $160kA global industry leader is seeking a full-time Global IT Manager to lead its worldwide End User Support organization. This is a hybrid position in Hoboken, NJ (2–3 days onsite) supporting over 6,000 employees and 12,000 end-user devices across a global enterprise. This leadership role will drive IT Service Desk operations, ServiceNow initiatives, and the adoption of AI technologies, including Claude, Microsoft Copilot, and AI-powered self-service agents, to modernize the employee support experience.This is an opportunity to make a global impact while shaping the future of IT support. You'll lead a team of approximately 60 professionals worldwide, champion AI-driven automation, and help transform how employees interact with IT.
In return, you'll join a collaborative organization that offers strong executive visibility, career growth, competitive compensation, RSUs, and bonus potential. Required Skills & Experience 8+ years of IT leadership experience with global End User Support or Service Desk organizations Experience managing large, distributed IT teams Strong ServiceNow experience Experience supporting enterprise environments with thousands of end users and devices Excellent leadership, communication, and stakeholder management skills
Desired Skills & Experience Experience implementing AI-powered IT support solutions Hands-on experience with Claude, Microsoft Copilot, or similar AI platforms Experience building or deploying AI agents for self-service support ITIL or other IT service management certifications Experience leading global transformation initiatives
What You Will Be Doing Tech Breakdown50% ServiceNow & IT Service Management 30% AI Technologies (Claude, Copilot, AI Agents) 20% End User Support & Endpoint Management
Daily Responsibilities20% Strategic Leadership 60% Management Duties 20% Cross-Functional Collaboration
The Offer Bonus eligible RSU grants
You will receive the following benefits:Medical, Dental, and Vision Insurance Vacation Time Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
In return, you'll join a collaborative organization that offers strong executive visibility, career growth, competitive compensation, RSUs, and bonus potential. Required Skills & Experience 8+ years of IT leadership experience with global End User Support or Service Desk organizations Experience managing large, distributed IT teams Strong ServiceNow experience Experience supporting enterprise environments with thousands of end users and devices Excellent leadership, communication, and stakeholder management skills
Desired Skills & Experience Experience implementing AI-powered IT support solutions Hands-on experience with Claude, Microsoft Copilot, or similar AI platforms Experience building or deploying AI agents for self-service support ITIL or other IT service management certifications Experience leading global transformation initiatives
What You Will Be Doing Tech Breakdown50% ServiceNow & IT Service Management 30% AI Technologies (Claude, Copilot, AI Agents) 20% End User Support & Endpoint Management
Daily Responsibilities20% Strategic Leadership 60% Management Duties 20% Cross-Functional Collaboration
The Offer Bonus eligible RSU grants
You will receive the following benefits:Medical, Dental, and Vision Insurance Vacation Time Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Global IT Manager/Hybrid Hoboken/End User Support in hoboken at Unknown Company
This position is listed as full time and hybrid.