Leading a global team, the full-time Global Head of Customer Success Engineering will manage Solutions Architects, Support Engineering, and Deal Operations, acting as the technical backbone for customer-facing partners while driving revenue and integration health in a remote environment. Key Responsibilities Lead and develop the Solutions Architects, Support Engineering, and Deal Operations teams, ensuring effective technical escalation and accountability Engage in technical discussions with partners, oversee revenue-critical programs, and support commercial negotiations with data-driven insights Serve as the primary technical liaison between business teams and product/engineering, prioritizing requests and addressing integration challenges Required Qualifications 10+ years of experience in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding Proven track record of managing global teams and achieving targets across multiple business lines Strong sense of ownership with a commercial mindset, understanding the impact of technical decisions on business outcomes Experience with AI and automation tools, demonstrating the ability to assess their effectiveness in operational processes
Global Head of Customer Success Engineering in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.