Cornerstone is seeking a Lead Escalation Manager to oversee global escalation operations within the Cornerstone Support organization. You will manage cross-continental teams, ensure timely triage and transformation of escalations, and maintain integrity of escalation processes with strong, data-driven governance.
You will partner with Engineering to enforce SLOs, coach EscMgrs, and drive a culture of accountability.
#J-18808-LjbffrGlobal Escalations Senior Manager — 24/7 Support Leader in mountain view at Unknown Company
This position is listed as full time and onsite.