Uber Technologies Inc. is seeking a Global Driver CX Program Lead to own end-to-end policy optimization, experience design, AI/automation, and defect reduction for Driver Accounts.
You will lead Pillar Leads and partner with Earner Experience Product teams to translate driver pain points into data-driven improvements and scalable solutions. You will drive metrics, shape global policy, and scale AI-enabled self-service to reduce inbound support while aligning with business goals and creating a
#J-18808-LjbffrGlobal Driver CX Program Lead: AI-Driven Defect Reduction in san francisco at Unknown Company
This position is listed as full time and onsite.