West is seeking a strategic leader to oversee the NA and EU Technical Customer Support teams, aligning global processes with APAC where appropriate. You will elevate talent, ensure service excellence for customers, and partner with Sales, Marketing and Product Management to grow key commercial accounts.
You will build technical market knowledge, lead cross-functional initiatives, and manage SLA metrics (NPS/CES) to improve customer experience, reporting to the VP of Customer Operations & Support
#J-18808-LjbffrGlobal Director, Technical Customer Support in exton at Unknown Company
- Typical pay
- $39,780–$58,290
For context, most customer service representatives earn between $39,780–$58,290 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.