A leading API and AI technology firm seeks a Director of Scaled Customer Success to lead a global team and redefine customer support strategies. The ideal candidate has over 10 years in Customer Success within SaaS, with a proven track record in leadership and automation. Responsibilities include designing a 'one-to-many' customer journey and implementing AI-driven tools for scaling customer experiences. This role offers the opportunity to impact customer success strategies at a global level.
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Global Director of Scaled Customer Success & AI Automation in nc at Unknown Company
This position is listed as full time and onsite.