Alpaca is seeking a Director of Customer Experience to lead and scale the customer-facing support functions across Trading API. You will establish a follow‑the‑sun operating model, set service standards, and use data, AI, and automation to continuously improve the customer experience.
You will partner with Product, Engineering, Trading, Operations, and Compliance to translate customer insights into actionable product and process improvements, building a high-performance global function for
#J-18808-LjbffrGlobal Director of Customer Experience, Trading API in new york at Unknown Company
This position is listed as full time and onsite.