Harvey, Inc. is seeking a Global CX Workforce Manager to build and own the workforce-planning function for our global support organization across AMER, EMEA, and APAC. You will translate growth and changes into forecasts, staffing plans, schedules, and investment recommendations while preserving service quality.
You will establish models, metrics, tools, and cadence, with regional managers retaining day-to-day ownership. This is a hands-on builder role to scale the organization.
#J-18808-LjbffrGlobal CX Workforce Architect (Remote) in new york at Unknown Company
This position is listed as full time and able to be worked remotely.