Capital One is seeking a Director of Customer Experience to architect and scale the end-to-end customer acceptance journey within the Discover Network across the payments ecosystem. Lead VoC programs, synthesize analytics with human-centered design, and drive frictionless onboarding, integration, and acceptance.
You will oversee a global CX team, partner with Analytics, Sales, and Compliance, and implement RMS and Salesforce updates with a focus on user experience and measurable ROI.
#J-18808-LjbffrGlobal CX Leader, Payments Experience & Adoption in northern at Unknown Company
This position is listed as full time and onsite.