Amazon is seeking a Customer Care Program Manager II for WWGS Support Services in Austin, TX. You will lead the customer care program for assigned topics, develop SOPs, knowledge articles, and agent training, and monitor trends to drive improvements.
You will collaborate with store, region, and partner teams, manage SOPs and concession policies, and prepare training materials for Tier 1–2 agents. On-call responsibilities and vendor management are included.
#J-18808-LjbffrGlobal Customer Care Programs Manager II in austin at Unknown Company
This position is listed as full time and onsite.