CFA Institute in Charlottesville, VA is seeking a Senior Director, Global Customer Operations to lead our global contact center. You will shape strategy, manage vendor partners, and guide a hybrid team delivering high-quality service to members and candidates worldwide.
You will drive transformation, own budgets, ensure SLAs/KPIs are met, and partner with senior leaders across Membership, Education, Marketing, and Technology to keep an exceptional, consistent experience globally.
#J-18808-LjbffrGlobal Contact Center Leader — Transformation & Strategy in charlottesville at Unknown Company
This position is listed as full time and hybrid.