Global Client Services Director

Downtown Music Services

Description

• Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking
• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners)
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries
• Organize department data resources such as Airtable, Curve, and Salesforce
• Handle all administrative client correspondence in a professional and timely manner
• Act as an internal advocate for Downtown clients
• Interact across departments at Downtown Music Publishing

What you'll be doing:

• Report to SVP, Global Client Services
• Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking
• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners)
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries
• Organize department data resources such as Airtable, Curve, and Salesforce
• Handle all administrative client correspondence in a professional and timely manner
• Act as an internal advocate for Downtown clients
• Interact across departments at Downtown Music Publishing

Requirements

• 5-7 years of experience in a client-facing role within the music industry, preferably in music publishing administration
• Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro
• Prior experience managing staff
• Ability to prioritize tasks and work efficiently to meet deadlines
• Very strong written and interpersonal communication skills
• Attention to detail, self-motivated with an inquisitive mindset
• Must possess strong problem-solving skills and the ability to make judgment calls

Why You Want To Work Here

• Ample opportunities to work collaboratively across our various businesses
• The opportunity to work in a collaborative environment full of innovative, passionate, and happy people
• Collaborative, open, welcoming, and inclusive culture
• Rich benefit program, Life Insurance, 401k (with match)
• Paid Volunteer Hours

Job Details

• Posted on Aug 5
• Los Angeles Metropolitan Area , USA
• Full time
• Executive