Global Care Consultant

Supporting the needs of traveling members, the full-time Global Care Consultant will coordinate medical and travel assistance, providing superior customer support while working remotely in a 24/7 environment. Key responsibilities Serve as a member of the 24/7 Emergency Response and Assistance Center team, handling a high volume of calls and coordinating medical assistance services Manage domestic and international assistance cases from intake through resolution, ensuring prompt and professional service to clients and members Communicate case updates and status information to stakeholders, maintaining accurate case records and delivering exceptional customer service Required qualifications High School Diploma / GED or 3+ years of equivalent work experience in an office setting using telephone and computer 2+ years of customer experience in a professional environment, analyzing and solving customer problems Experience with Microsoft Office Suite and Microsoft Outlook for professional communications Ability to work flexible hours in a 24/7 department, including weekends and holidays Must be 18 years of age or older