Global BPO Partnership Development

To drive Zoom's expansion into the global BPO market, the full-time Global BPO Partner Business Development role will identify, pursue, and close partnerships with major BPOs, managing the entire business development lifecycle remotely. Key responsibilities Identifying, pursuing, and closing partnerships with large BPOs operating extensive contact center operations Owning the full business development lifecycle, from prospecting to partnership execution and onboarding Collaborating cross-functionally to develop BPO-specific offerings and ensure seamless partner onboarding Required qualifications 7+ years of experience in business development or strategic partnerships within CCaaS, UCaaS, or contact center technology Proven track record of sourcing and closing complex partnerships with large outsourcers Deep understanding of the BPO operating model and procurement processes for contact center platforms Experience with commercial negotiations involving volume licensing and outcome-based pricing Strong executive presence with the ability to build relationships at the C-level in global BPO organizations