Global & Regional L&D Program Coordinator

Global & Regional L&D Program Coordinator

Location: Basking Ridge, NJ - Hybrid

Duration: Contract till Oct 2027 with possibility to extend

Job Description

Duties:

Job Title: Global & Regional L&D Program Coordinator

This is a hybrid position - it will require the candidate to be comfortable to be onsite anywhere from 1-4 days a week depending on the training events; etc.

Job Summary:

• Supports the global and regional delivery of learning and development (L&D) programs across defined verticals (e.g., leadership, executive, employee, top talent, expat) by coordinating logistics, scheduling sessions, managing participant communication, and ensuring smooth execution across regions.
• Maintains program materials, learning systems, and documentation by updating learning management system (LMS) content, tracking attendance and completion data, preparing evaluations, and organizing program files and resources.
• Collaborates with global and regional L&D stakeholders, facilitators, vendors, and HR partners by coordinating meetings, tracking deliverables, resolving routine issues, and providing coordination support to enhance the learner experience end-to-end.
• Scope of role spans DSE, DSI, and DSJ, and may include other regions/management units as needed to reflect changes to the business model.

Learning & Development (L&D) Program Coordinator Responsibilities

Global & Regional L&D Program Coordination & Delivery Support:

• Coordinate logistics for global and regional learning programs, including scheduling sessions, sending invitations, managing enrollment/rosters, preparing delivery materials, and setting up rooms/virtual platforms.
• Maintain program calendars, timelines, and project trackers; update stakeholders on key dates, deadlines, and required actions.
• Prepare and distribute communications (announcements, reminders, post-session follow-ups) and ensure participants receive timely information.
• Coordinate facilitator and vendor availability and logistics; escalate conflicts and issues to the relevant program manager.
• Provide virtual training support and live session support (e.g., room set up, breakout rooms, chat Q&A, access troubleshooting) to ensure a high-quality learner experience.

Program Design & Content Support:

• Prepare and format draft materials, update slides and guides, and upload revised content to shared platforms under the direction of program leads.
• Collect and summarize feedback from regions, vendors, and learners to inform content iterations and design decisions.
• Maintain up-to-date facilitator guides, participant resources, and toolkits with proper version control and accurate distribution.

Learning Technology, Tools & Implementation:

• Upload and maintain courses, materials, learning journeys, and development plans in the LMS and related platforms, ensuring accurate configurations and assignments.
• Monitor attendance, completions, and user progress; run routine reports; validate data accuracy; and conduct basic system testing as needed.
• Maintain L&D intranet pages, job aids, and program guides to ensure accuracy and consistency.

Data & Reporting:

• Administer evaluations and pulse surveys; track responses and consolidate results for reporting.
• Prepare basic reports and dashboards (participation, satisfaction, completion, outcomes) and highlight observations for decision-making.
• Support data audits and benchmarking by identifying inconsistencies and maintaining reference libraries of external trends.

Compliance & Governance:

• Follow governance, regulatory, brand, accessibility, and data privacy guidelines when handling global and regional learner information and materials.
• Maintain audit-ready documentation, version histories, archives, attendance records, and distribution logs for learning programs.

Stakeholder & Vendor Coordination:

• Serve as a primary coordination contact for participants, HR Business Partners, facilitators, and vendors, escalating complex inquiries as needed.
• Provide timely updates by maintaining status trackers and ensuring clear, proactive communication across teams.

Continuous Improvement:

• Identify recurring operational issues and propose process improvements to streamline planning, delivery, and measurement.
• Contribute to playbooks, checklists, and standard work to drive consistency and scale across regions.

Skills:

• Strong customer orientation and organizational skills to facilitate the seamless organization and execution of programs among various internal and external partners (vendors, trainers)
• Intercultural competencies to collaborate effectively in an international environment
• Ability to manage time proficiently while meeting deadlines with speed and efficiency
• Resilience to work under tight closing dates and changing priorities
• Reliable and demonstrated ability to work in teams, as well as self-reliant
• Problem solver with the initiative to think critically to proactive identify improvement opportunities
• Role models Core Values and Core Behaviors
• The successful candidate should be able to pick up boxes/files up ~ 20-25 lbs and comfortable with mobility as they will be picking up external visitors from reception and bringing them to the training rooms/etc.

Education:

• Vocational Training and / or certified business expert (e.g. Personalkaufmann-/-kauffrau), or equivalent (High School Diploma) (Required)
• Bachelor's degree (Highly Preferred)
• 1-3 years of relevant experience in learning and development ideally within the pharma; biotech; or life sciences sectors or alternative relative experience (Required)
• Experience in a Human Resources and/or Training environment (Preferred)
• Experience managing L&D program delivery in global and/or multicultural collaboration (Preferred)
• Proven success in supporting organizational growth through effective L&D programs (Preferred)
• Knowledge of best-in-class L&D practices in key industry groups (Preferred)
• Use of data analytics to monitor and predict future L&D needs (Preferred)
• Ability to prioritize and balance numerous priorities and meet deadlines in a challenging fast paced environment (Preferred)
• Ability to function independently and as a integral member of a team (Preferred)
• Business fluent English (Required)
• Additional languages are an advantage (Preferred)