Zendesk seeks a transformational leader to head global customer support, shaping an AI-powered, 24/7 technical assistance model across enterprise segments. You will align product, engineering, sales, and success teams to deliver superior outcomes, while driving commercial performance.
You will define governance for AI, metrics for deflection and CSAT, and build a scalable center of excellence using Zendesk’s own platform to validate capabilities and deliver evidence-based feedback to product
#J-18808-LjbffrGlobal AI-Powered CX Leader in san francisco at Unknown Company
This position is listed as full time and onsite.