Glass Blower Craft Team Member - Dollywood Theme Park - Full Time Seasonal

Craft Team MemberAt Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Craft Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture.

This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Craft Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.This position exists to provide excellent customer service to guests by learning to produce key retail products from raw materials and encouraging purchases through engaging product demonstration to enhance the Dollywood experience. This is to be done in a manner consistent with the values and mission of the Dollywood Company.Summary of Major Duties & ResponsibilitiesAssist on the production of retail products using raw materials in order to develop product and service knowledge available to our guestsProvide entertaining, interactive and engaging demonstrations of the craft that makes the guest experience unique and improves sales while meeting the standard of Merchandise Selling Skills and guest interactionsEnsure complete adherence to established recipes to control expenses related to production techniquesGain understanding of raw materials inventory to assist the craftsmanOperate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales AuditEnsure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory ControlAssist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standardsRepresent Dollywood in a positive manner by being friendly and courteous to guests.

Ensure 100% satisfaction with their park experienceAccommodate changes in work assignments and locationsGet along with guests and co-workers while exhibiting a positive and personable dispositionAdhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisorSupport and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgetsProtect the privacy and security of guests and coworkers, including PCI complianceManagement reserves the right to change and/or add to these duties.Education and Experience RequiredMust be minimum of 18 years of ageHigh school diploma or equivalent. Trade school or comparable work experience preferred but not required, with a sincere desire to learn craft production techniquesProduction techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferredDemonstration of craft production in an entertaining and informative manner to guests required. Previous experience in giving demonstrations, group presentations, or public speaking is preferredOperation experience in machinery related to production and demonstration of crafts preferredComprehend instructions and retain informationPrior cash handling experience preferredPrior sales experience preferredMust successfully complete a pre-employment background check including motor vehicle and drug screenKnowledge, Skills, and AbilitiesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust adapt to changes easilyMust enjoy a fast-paced environmentMust be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust reflect Dollywood's core values through the lens of dignity and respectAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsAble to maintain good personal hygieneAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAble to be flexible to handle frequent changes in prioritiesAble to prioritize tasks and complete assignments on timeAble to operate/drive a company vehicle with valid driver's licenseAble to add, subtract, multiply and divide with accuracyAble to lift up to 50 pounds with assistanceAble to work in temperatures of 0 to 110 degrees, with appropriate safety measures in place. In many cases (i.e., Blacksmithing, Glass Blowing, Sand Casting) able to withstand intermittent exposure to extreme heat sourcesAble to work outdoorsFinger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS systemReading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperworkAbility to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges)Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costumeAbility to use color and depth perception in order to arrange displays and to locate merchandiseAbility to tolerate noise and stress to accommodate waiting on large numbers of customersMust be able to effectively communicate with fellow Guests and Hosts using approved communication methodsUnderstand basic calculator and cash register/POS systemDriver's license and acceptable driving record required if appointed authorized driverAble to perform other duties as assignedPhysical and Cognitive RequirementsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours.

Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoorsCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods