German Speaking Member Success Representative

Fluent in German, the part-time Member Success Representative will provide exceptional customer support remotely, manage client inquiries, and ensure timely resolutions while achieving team KPI goals. Key responsibilities Follow up with support staff to ensure satisfactory resolution of customer inquiries Achieve or exceed required team KPI goals and assist team leads with administrative tasks Coordinate escalations and communicate urgent issues promptly Required qualifications Fluent in German (expert or native proficiency) and advanced English proficiency At least 2 years of experience in a customer service role with direct consumer interaction Experience in online support via ticketing or email systems Proficient in Microsoft Office programs and able to work on shared documents Proactive, motivated, and able to work independently in a fast-paced environment