Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
- Fluency in German C1/C2 Level or Native;
- Good knowledge of English (B2 level);
- Availability to work in rotating shifts
- Good computer skills;
- Any kind of previous experience or contact with clients
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
- Competitive salary;
- Meal vouchers;