German - Customer Service Advisor (Fully Remote)

• Act as the first point of contact for customers, assisting with a wide range of inquiries.
• Engage with customers via live chat, phone, email, and social media.
• Work towards achievable department targets while maintaining high quality.

Key Responsibilities:

• Handle customer queries regarding product advice and general service.
• Collaborate with team members and other departments to enhance service.
• Utilise ongoing training to deepen product knowledge.

Requirements:

• Strong written and verbal communication skills in both English and German.
• Willingness to learn and develop new skills.
• Professional, friendly, and hard-working with a commitment to core values.
• 25 days' annual leave plus bank holidays, birthday off, option to buy up to 3 additional days.
• Enhanced maternity and paternity pay, plus up to 10 days' compassionate leave.
• Access to in-house GP, CBT therapist, dentist, physiotherapist, and 24/7 Bupa Employee Assistance Programme.

THG Ingenuity is a fully integrated digital commerce ecosystem, partnering with globally recognized brands like Coca-Cola and Nestle. They operate a large-scale tech platform and emphasize a diverse, inclusive culture with a focus on performance and employee well-being.